Get Started - Frequently Asked Questions

GENERAL
What are your operating hours?
How far in advance do I have to book?
What staff/support is included in my rental fee?
What amenities are included in my rental fee?
FOOD & DRINK
What is included when I book catering service through you?
Can I bring in outside food and drinks?
What kind of alcohol is available and/or can be served on site?
Do you have bartending service?
Is the kitchen available for use?
Do you have refrigeration available? (ex/ birthday cakes, ice sculptures, etc.)
EVENTS
Does room rental include a doorman (for checking guest lists, etc. if necessary)
Do you have valet service available?
What kind of onsite security is there?
Is parking included in the rental?
What kind of handicapped access is there?
What am I allowed to hang on the walls?
What kind of tape/adhesive, if any, can I use on the walls?
Are there hooks in the ceiling I can use to hang banners/signs from?
What A/V equipment do you have on hand?
Is there someone to set up and run the A/V equipment?
Can I bring in outside entertainment?
Can you provide DJs and/or live entertainment?
Do you have an on-site designer if I want a specific theme or style?
Can I bring in anything I want to decorate the room? (Decorations, furniture, plants, etc.)
If I need to add time and/or services at the last minute, is that possible?
What kind of onsite storage is available?
How early can I start set up?
How late can my event run?
When do I have to have the venue cleaned by
Does the room rental include clean up (ex/ trash removal, furniture breakdown, etc.)?
POLICIES
Are there any taxes or fees I should know about?
What forms of payment do you accept?
What are the payment terms?
What is your cancellation policy?
Are there any additional costs I should be aware of?

 

 

Question: What are your operating hours?

The Ambridge Event Center is available for events daily between 7:00 AM and Midnight. Special hours are available based on clients’ needs.

 

Question: How far in advance do I have to book?

30 days or more advance booking is recommended if you are looking for a specific date. We can book up to 18 months out in advance.

 

Question: What staff/support is included in my rental fee?

  • Audio / Visual Equipment – Technicians to set up and remove equipment only
  • Sound
  • Set up
  • Complimentary wireless Internet Service
  • Catering needs/Wait Staff

 

Question: What amenities are included in my rental fee?

The Ambridge event center has over 16,000 sq. ft of flexible meeting space. We provide the tools to make your job easier, and your event a success!

Each room comes with the following:

  • Complete Room (Set to the your specifications)
  • Tables and Chairs (Linens and complete table settings when Catering is ordered with event)
  • Screen
  • 1 Microphone
  • Ice Water Service
  • Wireless throughout the building

 

Question: What is included when I book catering service through you?

You can choose from our award-winning Chef’s suggested menus, or we can help you customize a menu especially for you. We have a wide variety of menu options for all occasions.

Depending on the type of catering service your need, we include

  • Complete Room set up to your specifications
  • Clean up
  • Linens
  • Tableware
  • Ice Water Service
  • Event wait staff/meal service
  • Bars Services may be arranged

 

Question: Can I bring in outside food and drinks?

We can supply any alcoholic product requested (wine, beer, liquor).

 

Question: What kind of alcohol is available and/or can be served on site?

We have a fantastic executive Chef in-house, but cannot not allow outside catering to be brought in. (This is a Multnomah County Health Regulation.)

 

Question: Do you have bartending service?

Yes, we can take care of any bartending service you need.

  • Hosted Service
  • No Hosted Service
  • Combination of both

 

Question: Does room rental include a doorman (for checking guest lists, etc. if necessary)

Room rental does not include a doorman, but one can be arranged for a fee.

 

Question: Do you have valet service available?

Yes, for an additional service charge, we can provide onsite valet service for your event.

 

Question: What kind of onsite security is there?

While the Ambridge is amply staffed for each event, we have a preferred list of security firms we can recommend.

 

Question: Is parking included in the rental?

It is not included in the rental, but special needs parking can be arranged.

 

Question: What kind of handicapped access is there?

There is ADA-approved handicapped access at each door.

 

Question: What am I allowed to hang on the walls?

We will work with you individually and provide the correct tape or hooks depending on your specific needs.

 

Question: Can I nail directly into the wall?

We do not allow anything nailed directly into the wall. Easels are available for your use.

 

Question: What kind of tape/adhesive, if any, can I use on the walls?

We recommend blue tape and can provide it onsite.

 

Question: Are there hooks in the ceiling I can use to hang banners/signs from?

No, we do not allow items to be hung from the ceiling unless professionally done by a stager (which we can arrange for you).

 

Question: What A/V equipment do you have on hand?

We can supply any A/V that you need. Some items may include an additional, nominal fee. Let us know what you are looking for so we can give you a quote.

 

Question: Is there someone to set up and run the A/V equipment?

Our staff will assist with set up and tear down, but we do not supply someone to monitor A/V equipment during your event.

 

Question: Can I bring in outside entertainment?

Yes. Let us know if you need help with recommendations.

 

Question: Can you provide DJs and/or live entertainment?

Yes, we have a preferred list of DJ’s and live entertainment we can provide to you.

 

Question: Do you have an on-site designer if I want a specific theme or style?

Yes, we have a preferred list of designers/stagers for special event room dressing needs.

 

Question: Can I bring in anything I want to decorate the room? (Decorations, furniture, plants, etc.)

Yes.

 

Question: Is the kitchen available for use?

No.

 

Question: Do you have refrigeration available? (ex/ birthday cakes, ice sculptures, etc.)

Yes, however, there is limited space and access, so let us know what you need refrigerated.

 

Question: If I need to add time and/or services at the last minute, is that possible?

Absolutely, we will work with you to the best of our abilities to accommodate your needs.

 

Question: What kind of onsite storage is available?

We can receive and hold packages for you prior to your event (meeting materials, etc.) when necessary. Otherwise, we address storage on a case-by-case basis depending on our event schedule – give us a call and we can find the best solution for your storage needs.

 

Question: How early can I start set up?

We will open up the building as early as you need.

 

Question: How late can my event run?

Rental time is from 7:00 AM to 5:00 PM and 6 PM to Midnight. Later times are negotiable – but may include an additional charge.

 

Question: When do I have to have the venue cleaned by?

If you’ve brought in anything from outside (not provided by us), your tear down and removal must be completed by the end time indicated on your signed contract.

 

Question: Does the room rental include clean up (ex/ trash removal, furniture breakdown, etc.)?

Yes, we do complete setup and tear down.

 

Question: Are there any taxes or fees I should know about?

There is no sales tax in Oregon, but there is an 18% Gratuity on Food only.

 

Question: What are the payment terms?

A signed Contract and Deposit will confirm your event. We also have direct billing availability to our clients. Final payment is required 10 days after receiving final billing.

 

Question: What is your cancellation policy?

The deposit that is required with the signed contract is non-refundable. When possible, we will make every effort to help you reschedule your event rather than cancel.

 

Question: Are there any additional costs I should be aware of?

Our sales team will work closely with you through the whole process and make sure your specific needs and requirements are thoroughly addressed (and rates given), so that neither you nor the facility will run into any surprises. All charges will be clearly outlined on your contract.